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Frequently Asked Questions
GPS TRACKING SERVICE
How Does It Work?
A tracking device is installed in your car and concealed. Configurations are made to connect the installed device to our server where you will have an account with username and password to login and track your car in real time.
Do You Have Nationwide Coverage?
Our tracking solution works anywhere in the world as long as there is mobile network in that location. Devices are able to store data where is poor network connectivity and report back to server when reconnected to network.
How Long Will It Take To Install?
Installation and configuration takes about one hour to be completed.
PAYMENT
How Much Does A Car Tracking System Cost?
The cost of our GPS car tracking products can be found on our shop page.
Is There A Monthly/Yearly Subscription?
Citra basic comes with no subscription but other products products with online access have yearly subscription
Order & Retunrs
How do I place an Order?
You can place order for new installation or subscription renewal on our shop page by selecting the desired product and proceed to checkout.
How Soon Can It Be Installed?
Depending on the time of placing the order, installation can be done the same day, next day or any other day you choose.
Do I Have To Bring My Car To Your Office?
No. Installation can be done at your location or at our office if you choose to come to our office.
How Do I Track My Car?
You can track your car by login in our tracking portal with your username name and password
How Do I Get A Refund
See our Refund policy for more information